At Dr. Lokesh’s Clinic, we are committed to providing exceptional dental care and ensuring patient satisfaction. Our refund policy is outlined below to maintain transparency and trust.

1. Eligibility for Refunds

Refunds are applicable in the following cases:

• If a prepaid service cannot be delivered due to unforeseen circumstances.
• If there is an overpayment or billing error.
• If a treatment package is canceled by the patient before the commencement of services.

2. Non-Refundable Services

The following services are non-refundable:

• Services already rendered or partially completed.
• Consultation fees.
• Custom dental products such as crowns, dentures, or aligners once production has begun.

3. Refund Process

• Refund requests must be submitted within 7 days of the payment date.
• Patients can initiate a refund request by contacting our clinic at +91 7004993817 or emailing info@orodentalclinic.in with proof of payment and reason for the request.
• The clinic management will review the request and communicate the outcome within 7 business days.

4. Mode of Refund

• Refunds will be processed using the original payment method.
• Processing times may vary depending on the payment provider or bank policies.

5. Cancellation of Prepaid Appointments

• Appointments canceled at least 24 hours in advance are eligible for a full refund or rescheduling.
• Appointments canceled within 24 hours of the scheduled time may incur a cancellation fee.

6. Contact Information

For any concerns regarding our refund policy, please reach out to:

• Phone: +91 7004993817, +91 9661126418
• Email: info@orodentalclinic.in